What is a crisis?
Examples of what can characterize a crisis are a serious event that:
- Hits suddenly, unexpected and unpredictable
- Is outside the control of the affected and / or Uppsala University
- Can cause major changes in life and / or human suffering
- Is perceived as a serious threat to an individual, group and / or organization
- Can damage the confidence of Uppsala University
A crisis can occur in different ways, it can come suddenly and unexpectedly in the form of an accident or it can develop slowly in the form of minor events linked to each other.
If a crisis occur
In the event of an immediate danger to life, health and property, the emergency number 112 should be called and the University's emergency management should then be informed. This can be done via the University's emergency number 018-471 25 00, via the emergency officer (018-471 1800) or through the nearest manager. Other ways of information about events are direct contact with the Security Manager, Human Resources Director, Communications Director, the Head of the Student Department, the Head of the Legal Department and the Head of the IT Department.
In event of an immediate danger to life, health and property:
- Call SOS Alarm (00)112 to get emergency service, ambulance or police
- Do not hang up the phone until you get instructions to do so
- State a telephone number on which you can be reached
- If possible, stay at the telephone so that SOS Alarm or the emergency center can call back
Immediate support from security guard or at serious incident – alarm through 018-471 25 00
- If there is a risk of, or stated, serious person-, environment- or property damage
- If there is a risk of, or stated, serious impact on a University business
- If there is a risk that the good reputation and profile of the University, or your own business, will be seriously damaged
- If you discover a burglary or vandalism
- If you need information about the University alarm number 018-471 25 00
In many cases, external support from the procured security companies of the University can be called off. The University alarm number 018-471 25 00 is connected to an emergency center at a security company. If calls to the emergency operator is at a peak, you may be put on hold. The operators will answer your call as soon as possible. The number 018-471 25 00 is prioritized at the emergency center.
- If possible, keep a safe distance from the person who is threatening
- Ceep calm
- Be friendly, do not provoke, do not interrupt
- Avoid physical contact
- If you know the counterpart’s name you can use it
- Try to get your collegues, or others, attention on the threat
Telephone threat and bomb threat
- Act in a calm way
- Be friendly
- Make a note of the incoming telephone number, length of call, and the time
- Pay attention to the voice, peculiarity, etc.
- Do not enterrupt
- Write down as many details as possible from the call
- Keep the conversation going
- Listen for any name or a place
Examples of questions to ask:
- To whom or what is the threat aimed?
- Is there any motive?
- Exactly how did the threat sound like?
- Are any demands made?
- Where is the bomb placed?
- When will the bomb explode?
- Did the one you are talking to place the bomb?
Try to notice the following:
- Type of threat: Bomb? Fire? Violence? Anything other?
- The persons language: Swedish dialect or with a foreign accent? Anything other?
- The persons identity: Man. Woman. Boy. Girl.
- The persons attitude: Calm. Excited. Familiar with premises or business.
- The persons voice: Dark. High pitch. Loud. Thick. Quiet. Soft.
- The persons speach: Fast. Studder. Cursing. Technical terms. Well spoken. Distinct. Anything other?
- Background sound: Quiet. Voices. Children. Traffic. Airplanes. Music. Machinery. Radio or TV. Anything other?
Actions after a call:
- Call SOS Alarm at (00)112
- In immediate danger, evacuate immediately and start the evacuation-/fire alarm
- Alarm/inform the University emergency number 018-471 25 00
- Always inform the nearest manager
Suspected dangerous shipments or gifts
Pay attention to the following:
- Grease stains on envelopes or covers since explosives may contain grease
- An uneven, dented look, or a shipment that feels stiffer than normal
- An abnormal weight, lighter or heavier in relation to size
- An excessive number of stamps
- Sender or address indicationg desired anonymity
- Strange or unusual odor
- Opened or resealed shipping
- Metal strips, threads, foil, or similar, that does not belong to the shipment
- A sound from the shipment, e.g. tickling, buzzing, rippling
- Text that says ”Personligt”/”Personal”
- A shipment that is suspected to contain powder
Actions at mysterious shipments:
- Do not touch the shipment if not needed
- Keep a safe distance from the shipment
- If an immediate danger, evacuate the premises immediately
- Call SOS Alarm (00)112
- If not an immediate danger, inform the University alarm number 018-471 25 00
- Always inform nearest manager
Unauthorized people in the workplace: burglary, theft or vandalism
Help to prevent the risk of unauthorized people in UU premises by:
- Never let anyone inside UU locked premises when you enter yourself, if you do not know the person
- Report your visitors (where available) in the visitor booking system
- Your visitors should carry a visitor badge (where available) that shows that he/she is authorized
- You are responsible for your visitors as long as the visit lasts, and you pick them up and leave them at the entrance
- Never let anybody else use your personal passwords
If you suspect that someone is staying unauthorized on the university premises, act as follows:
- Inform a colleague about the situation
- Ask the person kindly, "Can I help?"
- Ask the person to show a visitor card/access card
- If the person has no legitimate case at Rudbeck, ask the person kindly to leave the premises
- If the person refuses to leave the room, inform the Campus Management / Janitorial about what happened, and alert security guard via alarm number.
Remember to prevent theft by:
- Report loss of keys or access cards to the Campus Manager
- Spare keys must be locked in an approved, lockable storage cabinet
- If possible, lock the door to your office room, and put theft attractive items in approved, lockable storage when you leave the office
- Lock your computer when you leave your room
- Do not store login information or login cards with your computer